Certified Startup
KALCEND TECHNOLOGIES PRIVATE LIMITED
Sector:
IT/ITeS
Business Model:
SaaS
Industry:
Enterprise Applications
Technology:
AI / ML
About
Incorporation Date
Nov 27, 2025
Incorporation Type
Private Limited Company
Registered State
Kerala
Registered District
Thiruvananthapuram
Registered Address
Dotspace, Kenz Avenue, TC 98/3629, Attipra, Kazhakootam P O, Trivandrum, Kerala, NA, Trivandrum, Thiruvananthapuram, Kerala
Office State
Kerala
Office District
Thiruvananthapuram
Office Address
DS Suite: 11TC, 98/3629, Kenz Avenue, DOtspace, Attipra - Kazhakootam, Thiruvananthapuram, Kerala - 695582
Kalcend
Kalcend is a WhatsApp workflow platform for SMBs and teams. It provides a shared inbox, assignment, tags, and tracking, plus AI agents grounded in business documents to answer FAQs and route requests. Integrations enable bookings, CRM updates, ticket creation, and payments directly from chat.
Sector:
IT/ITeS
Industry:
Enterprise Applications
Business Models:
SaaS
Technology:
AI / ML
Kalcend is a WhatsApp-first platform that helps businesses manage customer conversations as structured work, not loose chats.
Core capabilities
- Shared team inbox: One business number, multiple agents, centralized visibility.
- Workflow controls: Assignment/ownership, tags, statuses, follow-ups, escalation and audit trail.
- AI assistance: AI agents trained on the business’s website/FAQs/documents to answer routine queries, qualify leads, and triage support, with seamless human handoff.
- Automation & integrations: Trigger actions from chat such as CRM updates, ticket creation, appointment booking, payment links, and order/status checks.
- Broadcast & campaigns: Targeted outreach and sequences based on segments (where enabled).
- Analytics: Response time, resolution rate, workload per agent, and automation/AI effectiveness.
Packaging
Subscription plans (Starter/Core/Pro) scale by users/agents, contacts, WhatsApp numbers, integrations/tools, and included AI/message usage, with add-ons for higher usage and premium support.