Sector
IT/ITeS
Industry
Enterprise Infrastructure
Business model
B2B
Technology
Web technologies
AI / ML
Cyber Security
Location
Ernakulam, Kerala
Founded
2019
Team
Product 1
EdgeTalk Communication Solutions
EdgeTalk Communication Suite is a cloud native, omni channel solution built on Data analytics Platform with seamless connectivity for users across channels. To communicate with your consumers in their preferred channel, EdgeTalk connects voice, social media, email, and other communication channels.
Sector
IT/ITeS
Industry
Enterprise Infrastructure
Model
B2B
Technology
Web technologies
AI / ML
Cyber Security
ISFRC Contact Center/Call Center Solution
- Attractive Web based intuitive UI – UX
- Inbound & Outbound campaigns
- Multi campaign support
- Custom call disposition
- IVR (Interactive voice response)
- Skill based routing
- Integrated call recording and retrieval
- Live call transfer & Conferencing
- Call monitoring – Snooping, Barge In & Whisper
- Schedule call backs – Assign to agent / campaign
- Comprehensive analytical reports
- CRM Integration
- Upload and manage leads
- Custom user privileges and Role settings
ISFRC Voice Logger
- Automatic Unified Call Recording (Inbound & Outbound)
- Compatible with any IP, PRI, Analog Lines
- Web based Reporting , wave file player and configuration management
- Reports in various formats
- Comprehensive search and filter options
- Detailed analytics appending SMDR call information
- Automatic back up
- Scheduled email for Alerts
- Alerts based on various parameters
- Phone book option
- Real time call snooping
- Recording beep
- Welcome, After Office messages
- End call surveys
Sector
IT/ITeS
Industry
Enterprise Infrastructure
Model
B2B
Technology
Web technologies
AI / ML
Cyber Security