Product name: medi1000
Company: Easwares Tech LLP
Category: Healthcare IT / HealthTech SaaS

Overview
medi1000 is a cloud-based multi-tenant healthcare operations and patient-engagement platform for clinics, hospitals, wellness centres, and allied care facilities. It digitises the full patient journey—from booking to billing and follow-up—while giving facility staff one admin system for daily operations.

Who it is for
• Private clinics and multi-specialty hospitals
• Ayurveda and wellness centres
• Dental, eye, and other specialty practices
• Hospital groups needing multi-location control

Core features
1. Online & QR booking – Patients book via web/PWA or QR; Malayalam + English support
2. Token / queue management – OP tickets, live queue display, walk-ins, reschedule, no-show handling
3. Staff & rostering – Doctors, therapists, nurses, allied staff; slots and calendar
4. Billing & payments – GST-ready invoices, advances, digital payments (Razorpay)
5. WhatsApp & notifications – Booking confirmations and operational alerts
6. Telemedicine – Video consultation support for remote consults
7. AI triage (Zoe) – Symptom intake and routing to the right care pathway
8. Doctor marketplace / discovery – Patient-facing doctor profiles and availability (where enabled)
9. Super-admin multi-tenant control – Onboard and manage many facilities from one platform
10. Role-based access – Facility isolation and secure staff permissions

How it is delivered
Web application + Progressive Web App (PWA). No heavy on-premise servers for customers. Cloud-hosted with Firebase backend, React frontend, and serverless APIs.

Business model
B2B SaaS – monthly/annual facility subscription; optional setup/onboarding fees; paid add-ons (WhatsApp, telemedicine, premium AI).

Current stage
Product developed and operational (live at medi1000booking.web.app). Focus: commercialization and paid customer acquisition across Kerala (Thrissur-first).

Impact
Reduces waiting time and phone-booking chaos, improves OP discipline and doctor productivity, enables transparent digital payments, and supports digital health adoption for MSME healthcare providers in Kerala.