Sector
IT/ITeS
Industry
Enterprise Applications
Business model
SaaS
B2B
Platform
Technology
AI / ML
Location
Ernakulam, Kerala
Founded
2020
Team
P
Pavin Krishna
Co-founder
M
MOHAMED ZAKEER
Co-founder
N
NALUMAKKALSHINELAL MANUKRISHNA
Co-founder
M
Mohammed Fayaz
Co-founder
Product 1
Lares.ai
Callverge is a no-heavy-engineering platform to build AI voice agents for customer service, sales support, and operations—handling peaks, answering from your KB/CRM/ERP, performing actions, remembering context, multilingual with smooth handoff.
Sector
IT/ITeS
Industry
Enterprise Applications
Model
SaaS
B2B
Platform
Technology
AI / ML
Key Features
Start with a 2–4 week pilot on your top call types; measure AHT, FCR, and deflection—and then expand.
- Drag-and-drop templates; go live on IVR/phone/web in days.
- Real-time, natural, multilingual voice; agent-assist mode for live calls.
- Grounded answers (RAG) from your approved knowledge and systems.
- One-click actions: tickets, refunds, appointments, emails/SMS.
- Analytics: AHT, FCR, deflection, transcripts, summaries.
- Telephony/CCaaS (SIP/IVR), CRM (Dynamics, Zoho, Odoo), ticketing, ERP/order systems, webhooks/APIs.
- Privacy-first: We never use your customer data to train our models.
- Encryption, role-based access, audit logs, configurable data retention.
- Order status, returns, warranty, billing.
- Product Q&A and guided recommendations.
- Complaint logging & follow-ups; service bookings.
- Agent assist: real-time suggestions + automatic after-call notes.
Start with a 2–4 week pilot on your top call types; measure AHT, FCR, and deflection—and then expand.
Sector
IT/ITeS
Industry
Enterprise Applications
Model
SaaS
B2B
Platform
Technology
AI / ML