1. Core Architecture: The Unified Loop

ServiceFlx is a modular Operations Management platform designed to ingest data, route workflows, and enforce continuous improvement across both IT and Physical infrastructure.

• Ingest (INfrascan): Automated discovery of assets and health metrics.
• Manage (EAM): The single source of truth for configuration items (CMDB), changes, and problems.
• Resolve (ITSM/CMMS): The execution layer for tickets and work orders.
• Improve (Training Loop): The corrective learning layer for human error prevention.

2. Discovery Module: INfrascan

Automated Discovery & Monitoring: INfrascan acts as the platform's sensory system, providing real-time data to ensure the CMDB is 100% accurate.

• Hybrid Discovery: Scans IT IPs (SNMP, WMI, SSH) for servers/laptops and IoT/OT Gateways (Modbus, BACnet) for generators/HVAC.
• Real-Time Telemetry: Monitors "Pulse" metrics (e.g., CPU heat, vibration) for predictive alerts.
• Dependency Mapping: Maps critical links between Physical Infrastructure and Digital Services.
• Vulnerability Scout: Flags outdated firmware or OS risks instantly.

3. Repository Module: Asset Central

The Single Source of Truth

• Unified Repository: A consolidated view for every asset, from software licenses to factory robots.
• Lifecycle Management: Tracks the full journey: Plan → Procure → Deploy → Maintain → Retire.
• Financial Operations: Tracks Warranty (AMC), depreciation, and vendor contracts linked to serial numbers.

4. Logic Module: Intelligent Routing Engine

Context-Aware Automation:

• Automated Triage: Routes alerts to the correct department automatically (e.g., High Disk Usage → IT Service Desk; High Engine Temp → Maintenance Ops).
• Hybrid Triage: Spawns parallel tickets for complex assets (e.g., Smart Elevators) requiring both IT and Facility attention.

5. Operations Module: Service Ops (ITSM + CMMS)

The Execution Layer:

• IT Service Desk (ITIL v4): Full suite including Incident, Problem, Change, and Release Management.
• Maintenance Ops (CMMS): Work Orders, Preventive Maintenance (PM), and Spare Parts.
• Mobile Field App: QR scanning and on-site checklists for technicians.

6. Innovation Module: Corrective Learning (LMS)

The Improvement Layer:

• Trigger-Based Training: Auto-assigns micro-learning modules when tickets are resolved with "Human Error" tags.
• Skill Matrix: Enforces technician certifications for high-value assets.

7. Strategy Module: Project & Portfolio

The Governance Layer:

• Hybrid Projects: Manages rollouts involving physical installation and digital configuration.
• Resource Planning: Unified Gantt chart for IT Admins and Field Engineers.

8. Workflow Example

INfrascan detects a Network Printer. Asset Central tags it. If it errors, Intelligent Routing creates an Incident. Upon resolution ("Paper Jam - User Force"), the LMS auto-emails a guide to the user, closing the loop.